We are members of The Property Redress Scheme and abide by The Property Redress Scheme Code of Practice. You agree that we may disclose information relating to the rental of the property to The Property Redress Scheme and other regulatory bodies, if you or the landlord have registered a complaint and The Property Redress Scheme asks for it. You also agree that we may disclose your contact details to The Property Redress Scheme if they ask for them, to assist in their monitoring of our compliance with the Code of Practice.
Proper Genies Limited Registered Office 24 Allison Road, London W3 6JA, Registration No. 12219489 (England)

Tenant fees

Should you wish to terminate your tenancy before the end of the term and the landlord agrees that you can terminate early, you will be responsible for the repayment of the pro-rata commission paid in advance by the landlord for the unexpired portion of the tenancy, unless you are exercising a break clause which is contained in your tenancy agreement. It is your obligation to obtain written consent from the landlord for any change in the identity of the tenants. Upon receipt of this consent Proper Genies will draw up a Deed of Assignment for signature by all parties.

Default fees

Default interest on rent more than 14 days in arrears will be charged at the rate of 3% above Bank of England base rate for each day of arrears until the arrears are cleared, payment to be made by cleare funds. A default fee is also payable for lost keys or other respective security devices limited to the actual cost of replacement.

Renewal of tenancy

Please contact us in advance if you wish to extend your tenancy.

Payment of rent

The first instalment of rent must be paid in cleared funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in the tenancy agreement. This means that the standing order must be set up so that the funds leave your account three days before the rent is due. The full rent must be paid by a single standing order, we are unable to accept multiple standing orders.

Deposit

A deposit equivalent to five weeks’ rent must be paid in cleared funds when you sign the tenancy agreement and is held by Proper Genies as Stakeholder for the duration of the tenancy in accordance with the terms of the tenancy agreement and where applicable Proper Genies will register the deposit monies with a deposit protection scheme on the landlord’s behalf. Proper Genies excludes liability in relation to loss caused by the insolvency of a financial institution which holds deposits in its contracts with landlords and tenants. All deposit deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant and, therefore, the tenant cannot hold Proper Genies liable for any deductions made from the deposit which may fall into dispute. Any interest earned on the deposit shall be retained by Proper Genies.

References

We will take up references based on the details that you have supplied to us. We may instruct an independent referencing agency on behalf of our landlord to carry out reference checks on you and, where applicable, your guarantor. This may leave a soft footprint on your credit file. You do not have to take this service from Proper Genies. If you do not want this service, please inform us, however you may have to provide your own references and we may still verify these on behalf of our landlord. References and any forwarding address may be passed to our client so that they can make a decision on granting a tenancy and/or exercise their legal rights to recover from you any unpaid sums or other losses at the end of the tenancy.

Right to Rent

The acceptance of an agreeable offer is subject to you providing in person documentary evidence of your Right to Rent. It is a condition of the Agreement that all occupants aged 18 and over provide valid Right to Rent documents before occupying or residing in the property. You will not be permitted to occupy the property until you have proved your Right to Rent. Information relating to your Right to Rent will be passed to the landlord and the Home Office if required. If an occupant(s) has a time-limited Right to Rent follow up checks may require the occupant(s) to repeat the Right to Rent checking process in person to demonstrate that their visa/right to residency in the UK has been renewed or extended. If an occupant turns 18 years old while occupying the property follow up Right to Rent checks may be required to determine if their visa/right to residency in the UK is valid.

Check-in and check-out

Proper Genies will be instructed by the landlord in relation to arrangements for any inventory and check-in. The landlord will be responsible for the cost of any inventory check-in and the check-out. As tenant you agree to indemnify the landlord for any loss incurred by the landlord as a result of failing to keep a previously agreed appointment with an inventory clerk at the property. We advise you to make yourself available for the inventory check-in and check-out.

Subletting

By completing this form you confirm that you intend to enter into a private residential tenancy in your name and that you will not (i) sublet the property; (ii) advertise the property on any print or other media, including (but not limited to) internet-based marketing websites, or other social media or messaging websites or apps; or (iii) take in paying guests or lodgers; or (iv) assign the tenancy, without the prior written consent of the landlord.

Insurance

You should take out a suitable contents insurance policy throughout the tenancy to insure your own possessions, as such possessions will not be covered by any insurance effected by the landlord.

Management of the property

At the start of the tenancy we will advise you who is responsible for managing the property. This is not always Proper Genies. Where we are not managing the property we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord’s consent before proceeding with a repair. Where we manage a property and hold keys, we can usually provide access to Proper Genies contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.

Taxation

If you pay rent directly to your landlord’s bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non- Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Proper Genies.

Anti-Money Laundering Regulations

Proper Genies is subject to the Money Laundering Regulations 2017. As a result we will need to obtain and hold evidence confirming your identity, proof of your address and source / destination of funds. We will be unable to proceed with any offer until we are in receipt of this information and have completed a satisfactory AML check. Your identity may be subject to an electronic identity check, which may leave a soft footprint on your credit report. Before the tenancy can proceed you need to provide us with a photo ID in the form of a valid Passport, UK Driving Licence or EEA National ID card and proof of your address.

Data protection and privacy policy

Proper Genies complies with all applicable data protection and privacy laws in all our dealings with your personal data. Please refer to our Privacy Policy for full details of how we acquire and use your personal data and how you can opt out of certain activities. You can find this at https://propergenies.co.uk/privacy-policy. Please be aware that in the provision of our services, we may instruct other organisations to process personal data on our behalf and/or share personal data with law enforcement agencies, which may also involve the transfer of data outside the European Economic Area.

Consequences of early termination

If you vacate the property prior to the end of the term, you will remain liable to pay rent until the termexpires unless otherwise agreed. The landlord is not required to allow a tenant to end a tenancy early, but if an agreement is reached to surrender the tenancy the landlord may re-let during the fixed term, in which case you will also be responsible for an amount equal to any pro-rata commission fees that have been incurred by the landlord for the unexpired portion of the tenancy and the landlord’s agent’s reasonable costs incurred in respect of the termination of the tenancy. For the avoidance of doubt this clause shall not take effect where you are operating a break clause within your Tenancy Agreement.

Complaints procedure

If you have any problems with Proper Genies service and are unable to resolve these with your Negotiator or the Branch/Department Manager, you can write to the Director for the area/department in question. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within fifteen working days. If you remain dissatisfied, you should write to Proper Genies Legal & Compliance Department whereupon your complaint will be investigated by a Compliance Officer. A written statement expressing Proper Genies final view will be sent to you and will detail any offer Foxtons is willing to make. The same time limits will apply. This letter will also confirm, where you remain dissatisfied, your entitlement to refer the matter to Property Redress Scheme (PRS) within twelve months, for a review. Please note PRS will only review complaints made by consumers