Proper Genies Ltd is a property advertising platform, but some landlords choose to instruct us to provide additional lettings‑support services. When requested, we can assist with finding suitable tenants, arranging viewings, carrying out basic tenant checks, and preparing a tenancy agreement.

Our involvement ends once the tenancy agreement is signed, keys are handed over, and the landlord confirms that initial funds have been received. After this point, all ongoing tenancy matters remain strictly between the landlord and the tenant, as Proper Genies does not offer property management or client‑money services.

Fees for Landlords

Lettings Support – Long Let (Non‑Managed): 7%

Lettings Support – Short Let (Non‑Managed): 10%

These fees apply only when a landlord instructs us to assist with tenant‑finding and tenancy setup.

Fees for Tenants

Deposit:

Calculated at five weeks’ rent, or six weeks’ rent where the annual rent is £50,000 or above.

Formula:

Monthly Rent × 12 ÷ 52 × 5 = Five‑Week Deposit

Change of Tenant / Additional Tenant:

£50 incl. VAT for contract amendments and referencing.

Unpaid Rent / Returned Payments:

Interest charged at the Bank of England base rate + 3%, applied daily after rent is 14 days overdue.

Replacement Keys:

£20 incl. VAT

This is where Landlord can request for other services related to the property or tenant move in. On request of landlord we can arrange following services:

• Tenancy Agreement
• Tenant Referencing
• Professional Photography of Property
• Professional Cleaning
• Keys Cutting
• Check In / Check Out Inventory
• Arranging Gas Safety Certificate (GSC)
• Arranging Electrical Installation Condition Report (EICR)
• Arranging Portable Appliance Test (PAT)
• Arranging Energy Performance Certificate

A Zero Deposit Guarantee is an alternative to a traditional tenancy deposit. It provides the same level of financial protection and security to landlords, whilst reducing the upfront costs to tenants. With Zero Deposit, tenants will still complete their referencing checks as per the usual process and will remain wholly responsible for any financial loss or damage covered by their Assured Shorthold Tenancy agreement.

If a landlord offers the choice of a Zero Deposit, tenants can choose between Zero Deposit and the traditional cash deposit. Zero Deposit still offers cover up to the value of six weeks' rent whereas under the Tenant Fee Act 2015 most tenant deposits will be restricted to the value of five weeks' rent only.

WHY DO LANDLORDS CHOOSE ZERO DEPOSIT?

• Speeds Up The Rental Process
• Supports Accountable Tenant
• Provides Security & Protection
• Reduces Paperwork & Hassle
• Helps To Attract A Wider Audience

Tenants Deposit Options:

One of the most expensive parts of moving into any rental property is the deposit, which is why here at Proper Genies we and our landlords offer a number of options to you.

Security Deposits
A traditional cash deposit costs the equivalent of 5 week’s rent. This money is held in a deposit scheme, so your money is protected. At the end of your rental period, the money is returned subject to any deductions you agree or the deposit scheme provider agrees we are owed.  We use DPS, one of the government-backed schemes.

Deposit Replacements
Deposit replacements are products that are designed to give you, as the tenant, more choice. Our landlords will accept a Zero Deposit Guarantee. You purchase the Zero Deposit Guarantee, which costs the same as one week’s rent, and this buys the landlord the same cover as a security deposit.

If there are any deductions Zero Deposit uses TDS, one of the government-backed schemes, decides what you are responsible for. Zero Deposit then pays the landlord and you pay Zero Deposit.