Proper Genies Ltd: Property Advertising Platform

Proper Genies Ltd is a property advertising platform. We do not operate as an estate or letting agent, do not manage tenancies, do not handle client money, and are not members of the Property Redress Scheme (PRS), Client Money Protection (CMP), or any estate agency regulatory body.

Our role is limited to providing an online space where landlords, homeowners, agents, buyers and tenants can advertise and connect.

We are committed to delivering a professional and reliable service. If something does not meet your expectations, we want to hear from you so we can put things right.

1. How to Make a Complaint

If you wish to raise a complaint about our platform, services, or your user experience, please contact us in writing with full details of the issue.

Email: info@propergenies.co.uk

Address:

Proper Genies Ltd

85 Great Portland Street

London

W1W 7LT

Once your complaint is received, we will:

• Acknowledge your complaint within 5 working days
• Carry out an internal investigation
• Provide a full written response within 15 working days

2. Escalation Process

If you are not satisfied with the initial response, you may escalate your complaint to the Managing Director for a final internal review.

Email: admin@propergenies.co.uk

Address:

Managing Director

Proper Genies Ltd

85 Great Portland Street

London

W1W 7LT

A further investigation will be carried out, and you will receive a final written response within 15 working days.

3. External Redress

As Proper Genies Ltd is not an estate agent and does not provide regulated estate agency services, we are not members of the Property Redress Scheme (PRS) or any other redress body.

This means complaints cannot be escalated to PRS, CMP, or similar organisations.

If your complaint relates to a landlord, agent, or advertiser using our platform, you may need to contact them directly or refer the matter to the appropriate regulatory body for their sector.

4. Further Assistance

If you require clarification about our complaints process or need help submitting your complaint, please contact our Customer Relations Team:

Customer Relations Team

info@propergenies.co.uk

020 7971 1481